nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do I show closed issues in eazyBI?

Libby Christens

Hello,

My company has the JIRA Addon EazyBI. I am able to create a timeline chart that shows all the issues that were certain statuses (like open or resolved). Ideally you should see the Open ticket count go down in a sprint and the closed ticket count go up towards the end of the sprint.

Under columns-> measures I see a calculated member for Open Issues and Resolved issues but not Closed issues.

The Issues closed, Issues closed count seem to get me the tickets that transitioned to close that day. I just want the total number of closed tickets, not just the ones that were closed that day.

is that possible in EazyBI?

Thanks,
Libby

Accepted answers

All comments

Lauma Cīrule

Hi Libby,

By default JIRA stores issue resolution date (resolved issues are counted in Issues resolved measure), but not final issue closing date. To get closed issue count (count of issues that have gone in final closed state) when starting JIRA data import in eazyBI plugin you should specify Closed statuses field value. Please see more details here https://docs.eazybi.com/display/EAZYBIJIRA/Issues+closed+measure.

When using Time dimension these issues are grouped by the date when they entered in the final workflow status. If you wish to ignore the time and show total closed no matter the time period, you can create a new calculated member with following formula

(
  [Measures].[Issues closed],
  [Time].CurrentHierarchy.DefaultMember
)

Let me know if you have any additional questions (please share your report details so I can see context you are viewing the data in).

Kind regards,
Lauma / support@eazybi.com

Adam_s623tk

Hi,

I'm trying to do this but it's not working for me - I need to get the cumulative count of issues completed up to now in the sprint. However, the numbers returned are not correct. I tried quite a few different methods - eg Issues Completed and the computed field described above, but nothing works.

When I use JQL to check the correct number it is working as expected - I'm using resolution != unresolved and sprint = XXX.

Any ideas where I'm going wrong?

Lauma Cīrule

Hi @Adam,

There is a sample report that shows cumulative story points resolved, see https://eazybi.com/accounts/1000/cubes/Issues/reports/80621-sample-sprint-story-points-burn-down.

If you would be filtering to currently running sprint, you would see the cumulative until now.

See more details about other Sprint measures here https://docs.eazybi.com/eazybijira/data-import/data-from-jira-and-apps/jira-software-custom-fields.

Let me know if there is anything else I can assist you with!
Lauma / support@eazybi.com

Adam_s623tk

Hi Lauma,

Thanks for your answer. But we don't actually use story points. We're looking for a count of unresolved issues remaining in the sprint. Is this possible?

simarpreet singh

Hi @Lauma Cīrule -

I desperately need your help. I have created hour dimension, since I needed to dig down further and TIME dimension was only giving at max the 'day'. So the thing is, I'm getting 'issues created' at that particular hour say 10 am. Now suppose I resolved it by 6 pm. But it's not showing it under 6 pm, instead it shows resolved issue at 10 am itself. Please help me with that.

Thanks.

Lauma Cīrule

Hi @simarpreet singh !

As the dimension name indicates, this dimension groups issues by their creation hour; this is not a new Time level.

Even when using the Issues resolved measure, by using this dimension you group issues based on their creation hour and can see how many issues that are created at 10AM are resolved.

We do have an idea for future development about adding an Hour level in Time dimension that would work with all measures that are related to time. For now, though, could you let me know what is the report you are looking to build? Maybe I can help with some other suggestions.

Lauma / support@eazybi.com

simarpreet singh

Hi @Lauma Cīrule

Thanks a lot for replying back. I'm trying to build a report for issues created and resolved at each hour of the day (show empty even if nothing created). I want their specific time of creation and resolution per hourly basis.

Let me know if you need any more info from me.

Many thanks,

Simar

Lauma Cīrule

Hi @simarpreet singh!

Actually, you could use the same hour created dimension and add a calculated member for counting issues by their resolution hour and ignoring the creation hour:

-- annotations.drill_through_non_empty=false
CASE WHEN NOT [Hour of Day Created].CurrentMember.Name MATCHES "All.*|\(none\)" -- when we are on an hour level
THEN
NonZero(Count( -- go through issues and count
Filter(Descendants([Issue].CurrentMember, [Issue].[Issue]),
NOT IsEmpty([Issue].CurrentMember.get('Resolved at')) -- the ones that have resolution date
AND ([Measures].[Issues resolved], [Hour of Day Created].DefaultMember) > 0 -- ignoring the creation hour
AND -- and their hour of resolution matches the name of creation hour dimension member name
Hour(DateParse([Issue].CurrentMember.get('Resolved at'))) = Cast([Hour of Day Created].CurrentMember.Name as NUMERIC)
)))
END

Please note that the hours would show only if there is at least one issue created in that hour, even if not in the currently selected period.

Lauma / support@eazybi.com

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

eazybi

addon-com.eazybi.jira.plugins.eazybi-jira