Request to Reactivate My Free Jira Account

Question

Dear Jira Support Team,

I hope this message finds you well. Recently, my account was deactivated because the number of users in my workspace exceeded the limit for the Free plan. However, I have since removed several users, and the total number is now within the allowed limit of eight users.

I kindly request you to reactivate my account so I can continue using Jira under the Free plan. Your assistance in resolving this issue would be greatly appreciated.

Thank you in advance for your support, and I look forward to your response.

Best regards, Pantea Chehrasan

Andy Heinzer · Answer

Hi @pantea chehrasan

I see you have a support ticket in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3416797

That ticket will help here as only someone from that support team can reactivate products.  I recommend watching that issue for updates.

Andy

Brant Schroeder · Answer

@pantea chehrasan welcome to the Atlassian community

I will escalate to Atlassian support.