Problem accessing marktplace from jira

Question

Dear Support,

we face a problem which we cannot resolved alone.

The problem is that the system cannot conect to the marktplace inside jira. If i test the connectivity from the server, with wget marktplace.atlassian.com, i cannot find any problem.

We searched some time for a solution but without the hint, that the base url may be wrong, we didn't find an answer.

Any help is appreciated.

Ellen Feaheny [ · Answer

What version of the UPM do you have running?

In our experience, the UPM  has been very stable in recent months - so be sure to update that. Do you have v2.6.1 installed?

Also - perhaps restart your server if all else fails?

I think we need more information on what is going on with your server.

Connecting with Marketplace (and formerly "Plugin Exchange") is not really new -

Let us know how this works out for you -

Harry Chan5 · Answer

Hi, I'd do what Christian says, but before that be sure you have upgraded to the latest version of UPM and also don't have any firewall/proxy issues. Be sure that you can connect to it.

Are you using JIRA 5.1.3? I have seen quite a few issues with that and UPM. 5.1.2 seems to work though.

Christian Czaia [Decadis AG] · Answer

Hey, this is not the official support :-) . There have been bugs in the UPM  and related questions here in the forum...without further info about your system, your version etc. it'll be hard to help you out:-) Try to raise a support ticket and include your logs...

https://support.atlassian.com/secure/Dashboard.jspa

Cheers Christian