Boost Efficiency: Transition to Jira Service Management Cloud

Emma Chang

Hey there JSM Community!

Are you ready to revolutionize your service management experience? Discover Atlassian University's latest learning collection: Transition to Jira Service Management Cloud. These courses equip experienced Jira Service Management Data Center users and administrators with the tools needed for a more efficient and collaborative service desk. By exploring new features and capabilities, you'll unlock your team's full potential and harness cutting-edge tools to enhance your service management processes.

With Jira Service Management Cloud, you can increase your efficiency and collaboration by navigating a new interface and utilizing Cloud-specific organization tools. Whether you're setting up AI-powered service agents or customizing your help center, the Cloud offers a plethora of features to enhance your service management processes.

Explore new templates and project configurations to accelerate your service desk setup. Dive into Cloud-exclusive features like incident management and Atlassian Intelligence to streamline your operations and deliver exceptional service.

Embrace the future of service management with Jira Service Management Cloud to make your service desk smarter and smoother. Our structured course lets you choose individual lessons or complete the series, unlocking your team's full potential in mastering Jira Service Management Cloud.

• Transition to Jira Service Management Cloud as a user

  • Start navigating Jira Service Management

  • Work with customers on issues in Jira Service Management

  • Organize your work in Jira Service Management

• Configure company-managed projects and templates

  • Choose a project template in Jira

  • Explore issue types, request types, fields, and screens in company-managed projects

  • Configure how fields appear on issues and requests in company-managed projects

• Configure your help center and portal

  • Brand your customer portal and help center

  • Use forms to collect specific information for a request type

• Streamline service management with Atlassian Intelligence

  • Set up the virtual service agent

  • Accelerate request management using AI

  • Detect and respond to incidents using Atlassian Intelligence

Note: Each lesson is stand-alone. Simply navigate to whichever topics are most relevant to you!

Let's get started on this exciting journey today 💫

Mathew Lederman

I'm sorry, I have to say this. Don't. If you're using JSM Datacenter, stay there. It's light-years ahead of JSM cloud. You will be sorely disappointed with the number of feature requests for Cloud of tools that already exist in Datacenter.