Hi. I created mail handler in incoming mails such as Non Quoted. So then I go to the Service and see: mty com.atlassian.jira.service.services.file.FileService * handler.params:reporterusername=n.filatova,catchemail=user@mycompany.ru,bulk=ignore,createusers=false,notifyusers=false,ccwatcher=false,ccassignee=true,stripquotes=false * handler: Non Quoted Обработчик Комментариев That's ok. When I'll try to write to add comment, nothing happens. But test letter is going successfull. I don't understand, why. Jira 5.2.5

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Problem when creating mail handler for comment jira issues from email

artafon

Hi.

I created mail handler in incoming mails such as Non Quoted. So then I go to the Service and see:

mty

com.atlassian.jira.service.services.file.FileService

handler.params:reporterusername=n.filatova,catchemail=user@mycompany.ru,bulk=ignore,createusers=false,notifyusers=false,ccwatcher=false,ccassignee=true,stripquotes=false
handler: Non Quoted Обработчик Комментариев

That's ok.

When I'll try to write to add comment, nothing happens. But test letter is going successfull. I don't understand, why. Jira 5.2.5

Accepted answers

AhmadDanial

Hey there, Artashes.

I believe that this issue should be raised as an issue in the Atlassian Support channel so that the respective engineers will be able to assist you with this issue. Besides that, email related issues can be quite complex, hence it will be best if you can get in touch with them.