Can't create admin account during initial setup

Question

Hi, I'm new to setting up JIRA. I'm just trying to install it and run it on my local machine. I've been following all the steps but can't seem to get past the attached image. I've tried installing with the H2 embedded database then changing to the postgreSQL one, and I've tried setting up the postgreSQL one initially, and still get the same issue. Could anyone explain what I might be doing wrong in terms I might understand?

Thanks!

(to be clear, I input all the data and then the red error at the top appears)

Capture.PNG

Vikram Kshatri · Answer

I am facing the same issue while setting up the admin user in jira 8.6.1 server with SQL server 2016 DB. kindly help.

Darya Akbari · Answer

Same line at the end with JIRA 7.10.1 and in-memory db H2DB on Windows 8.1

/secure/SetupLicense.jspa [c.a.jira.application.ApplicationConfigurationHelper] There are no writable directories to create the default group for the new license.

So what is the solution for this one?

David Blosser · Answer

I did delete/drop the database and then recreate it before each re-installation of JIRA. Here's the error at the end of the log file:

[c.a.j.bc.dataimport.DefaultDataImportService] Error importing data: java.lang.RuntimeException: Could not get unique fields for table 'AO_21D670_WHITELIST_RULES'
java.lang.RuntimeException: Could not get unique fields for table 'AO_21D670_WHITELIST_RULES'
 at net.java.ao.schema.helper.DatabaseMetaDataReaderImpl.getUniqueFields(DatabaseMetaDataReaderImpl.java:189)
 at net.java.ao.schema.helper.DatabaseMetaDataReaderImpl.getFields(DatabaseMetaDataReaderImpl.java:83)
 at net.java.ao.schema.ddl.SchemaReader.readFields(SchemaReader.java:126)
 at net.java.ao.schema.ddl.SchemaReader.readTable(SchemaReader.java:110)
 at net.java.ao.schema.ddl.SchemaReader.access$000(SchemaReader.java:62)
 at net.java.ao.schema.ddl.SchemaReader$1.apply(SchemaReader.java:99)
 at net.java.ao.schema.ddl.SchemaReader$1.apply(SchemaReader.java:97)
 at com.google.common.collect.Iterators$8.transform(Iterators.java:799)
 at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
 at com.google.common.collect.Iterators.addAll(Iterators.java:362)
 at com.google.common.collect.Lists.newArrayList(Lists.java:160)
 at com.google.common.collect.Lists.newArrayList(Lists.java:144)
 at net.java.ao.schema.ddl.SchemaReader.readSchema(SchemaReader.java:97)
 at net.java.ao.schema.ddl.SchemaReader.readSchema(SchemaReader.java:88)
 at net.java.ao.schema.ddl.SchemaReader.readSchema(SchemaReader.java:81)
 at com.atlassian.activeobjects.backup.ActiveObjectsDatabaseCleaner.doCleanup(ActiveObjectsDatabaseCleaner.java:58)
 at com.atlassian.activeobjects.backup.ActiveObjectsDatabaseCleaner.cleanup(ActiveObjectsDatabaseCleaner.java:45)
 at com.atlassian.activeobjects.backup.ActiveObjectsBackup.clear(ActiveObjectsBackup.java:160)
 at com.atlassian.jira.bc.dataimport.DefaultDataImportService.removeActiveObjects(DefaultDataImportService.java:1009)
 at com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:733)
 at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:331)
 at com.atlassian.jira.startup.DatabaseInitialImporter.importInitialData(DatabaseInitialImporter.java:56)
 at com.atlassian.jira.startup.DatabaseInitialImporter.importInitialData(DatabaseInitialImporter.java:48)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doDefault(SetupDatabase.java:141)
 ... 3 filtered
 at java.lang.reflect.Method.invoke(Method.java:498)
 at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
 at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
 ... 2 filtered
 at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
 ... 7 filtered
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
 ... 52 filtered
 at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
 ... 7 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 58 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
 ... 1 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
 ... 36 filtered
 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
 ... 10 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 4 filtered
 at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
 ... 29 filtered
 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
 ... 28 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)
Caused by: org.postgresql.util.PSQLException: ERROR: column am.amcanorder does not exist
 Position: 407
 at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2101)
 at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1834)
 at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:255)
 at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:510)
 at org.postgresql.jdbc2.AbstractJdbc2Statement.executeQuery(AbstractJdbc2Statement.java:252)
 at org.postgresql.jdbc2.AbstractJdbc2DatabaseMetaData.getIndexInfo(AbstractJdbc2DatabaseMetaData.java:4125)
 at org.apache.commons.dbcp2.DelegatingDatabaseMetaData.getIndexInfo(DelegatingDatabaseMetaData.java:327)
 at org.apache.commons.dbcp2.DelegatingDatabaseMetaData.getIndexInfo(DelegatingDatabaseMetaData.java:327)
 at net.java.ao.DatabaseProvider.getIndexes(DatabaseProvider.java:506)
 at net.java.ao.schema.helper.DatabaseMetaDataReaderImpl.getUniqueFields(DatabaseMetaDataReaderImpl.java:178)
 ... 277 more
2017-01-25 22:03:51,422 http-nio-8080-exec-10 WARN anonymous 1323x80x1 oxgls1 192.168.1.106 /secure/SetupDatabase!default.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Unknown import type for build number: 70100
2017-01-25 22:03:51,422 http-nio-8080-exec-10 WARN anonymous 1323x80x1 oxgls1 192.168.1.106 /secure/SetupDatabase!default.jspa [c.a.j.p.d.dao.impl.CachingOrganizationDaoImpl] onImportCompleted - clearing cache !!
2017-01-25 22:03:51,425 http-nio-8080-exec-10 INFO anonymous 1323x80x1 oxgls1 192.168.1.106 /secure/SetupDatabase!default.jspa [c.a.j.bc.dataimport.DefaultDataImportService] JIRA Data Import has finished.
2017-01-25 22:03:51,425 http-nio-8080-exec-10 ERROR anonymous 1323x80x1 oxgls1 192.168.1.106 /secure/SetupDatabase!default.jspa [c.a.jira.startup.DatabaseInitialImporter] 
2017-01-25 22:03:51,426 http-nio-8080-exec-10 ERROR anonymous 1323x80x1 oxgls1 192.168.1.106 /secure/SetupDatabase!default.jspa [c.a.jira.startup.DatabaseInitialImporter] Error importing data: java.lang.RuntimeException: Could not get unique fields for table 'AO_21D670_WHITELIST_RULES'
2017-01-25 22:03:55,030 http-nio-8080-exec-5 INFO anonymous 1323x98x1 oxgls1 192.168.1.106 /secure/SetupApplicationProperties.jspa [c.a.j.w.action.setup.SetupApplicationProperties] Re-indexing is 100% complete. Current index: 
2017-01-25 22:03:55,034 http-nio-8080-exec-5 INFO anonymous 1323x98x1 oxgls1 192.168.1.106 /secure/SetupApplicationProperties.jspa [c.a.j.issue.index.DefaultIndexManager] ReindexAll in foreground: {indexIssues=true, indexChangeHistory=true, indexComments=true, indexWorklogs=true, forceReloadFromDatabase=false}
2017-01-25 22:04:19,987 http-nio-8080-exec-10 WARN anonymous 1324x102x1 oxgls1 192.168.1.106 /secure/SetupLicense.jspa [c.a.jira.application.ApplicationConfigurationHelper] There are no writable directories to create the default group for the new license.