Hi,
Is it nowadays possible so that only people that can actually use the "share with customer" button see it.
If the users don't have agent status the comment is still there but posts an internal comment.
At least in the past it seems it was possible in some way, according to this KB article
https://confluence.atlassian.com/jirakb/users-cannot-see-the-share-with-customer-button-when-adding-comments-on-jira-service-management-1019402124.html
since it explains how to make it visible, while i need to hide it (from non-agents).
The inverse of the solutons doesn't work. Users without the permissions/agent status still see the button, but it works like the internal one.
Agents should still have it of course.
Best Regards,
HI @Maksym Mishchenko
Welcome to the community.
Then it seems that this is bug or Atlassian changed the function.
I suggest to raise this at Atlassian Support
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