nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Pi KYC issues trying to access support from the app but Jira not loading

Yohan Rosario

I am facing issues with my Pi network KYC and using the support option on the app it takes me to a webpage powered by Jira Service management but it gives and error loding issues.
i am currently using an iphone 11.

and i cannot compete my KYC due to this.

Accepted answers

All comments

Walter Buggenhout

Hi @Yohan Rosario and welcome to the Community!

While the website you are being directed to may be powered by JSM, I believe chances are very big that the organization behind the app you are using (it is not quite clear to me what app this is about), has implemented and integrated Jira Service Management as a support tool. Your last sentence makes me guess that it's something used by or at your company?

If so, I would recommend to report this to your company's IT department as a first step or to the app vendor of the app you are trying to access the support option from.

Hope this helps!

Yohan Rosario

Hi @Walter Buggenhout

Greetings !!

Actually i am using the Pi Network app.
It’s a Cryptocurrency application for mining coins.
Had to complete my KYC thru the Pi App.

but the support option redirects to Jira service management and the page does not load at all.

Trudy P Claspill

This problem has been mentioned in multiple posts over the past week or two.

Companies subscribe to the Atlassian JSM product. It then becomes that company's responsibility to maintain the subscription. It appears the Pi Network organization has failed to maintain their subscription.

Only the Pi Network organization can reach out to Atlassian to report the problem with their JSM subscription. You will have to look for an alternative method to contact the Pi Network organization to get assistance

Here we are a community of users of our own Jira products . We have no access to investigate the problem with that site.

muhammed apaydın

Kyc yapamıyorum

sri mulyani_5otuzt

I have also done KYC on Pi Network, from 2022 until now I am still waiting for the validator in the KYC status, I am dizzy, I am confused, I reported it on the support page and was directed here, what should I do, I have tried mining on the app for 6 years, active for 240 days, because there is no change in KYC, how else can I complete my KYC

Trudy P Claspill

Hello @sri mulyani

Welcome to the Atlassian community.

You have ended up here because Pi Network is using an Atlassian product, Jira Service Management, but it looks like their JSM server instance is not working. I would suggest you use any of the other options to contact the team listed here, https://minepi.com/safety/

I have seen through other channels that there is already a support case between the Pi Network and Atlassian on their issue.

We are a community of users of the Atlassian products, as is the Pi Network. We don't have access to administer the Atlassian products to which Pi Network has subscribed, nor can we provide support for the Pi Network products themselves.

NINGTHOUJAM RABICHANDRA

Screenshot_2025-03-13-19-37-43-397_com.blockchainvault.jpg Screenshot_2025-03-13-19-37-13-563_com.blockchainvault.jpg Screenshot_2025-03-13-19-35-53-819_pi.browser.jpg

Trudy P Claspill

@NINGTHOUJAM RABICHANDRA

Please see my previous response.

We are not a community that provides assistance for the Pi Network.

You may have found this community when trying to get assistance because Pi Network is using an Atlassian product, Jira Service Management, as their support portal. But their JSM server instance has not been working recently I would suggest you use any of the other options to contact the team listed here, https://minepi.com/safety/

I have seen through other channels that there is already a support case between the Pi Network and Atlassian on their issue.

Josué Tayou sadeu

The first time I received the KYC invitation, I was not yet 18 years old. Because I was eager to complete it, I entered the wrong birth year (2006 instead of 2007) in order to proceed. I submitted my real ID card and facial recognition, but the system rejected my KYC because the data did not match.

Now that I am officially 18 years old and meet all the eligibility requirements, I kindly ask for a new opportunity to submit my KYC application with the correct information.

Trudy P Claspill

@Josué Tayou sadeu

Please see my previous responses.

This is not the correct place to request help with the Pi network.

Abdul Raziq_deuvs7

Please Kindly help me about my kyc from much time pending but it is a still tentative and my user name Abcdz1234

Trudy P Claspill

@Abdul Raziq

Please refer to the other answers on the post.

This is not the right place to request pi kyc help.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-management

unknown-hosting-type

jira-service-management-unknown-hosting-type