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Obtain issue reporter's name for insertion into Jelly script

UoS Web Team People

We are in the process of implemention Jelly scripts as per Atlassian's Jelly Escalation examples. Whilst we can get them to work as-is, what we would like to do is include the issue reporter's name in the comment.

&lt;JiraJelly xmlns:jira="jelly:com.atlassian.jira.jelly.enterprise.JiraTagLib" xmlns:core="jelly:core" xmlns:log="jelly:log"&gt;
&lt;jira:Login username="****" password="********"&gt;
	&lt;log:info&gt;Running close resolved issues service&lt;/log:info&gt;
	&lt;!-- Properties for the script --&gt;
	&lt;core:set var="comment"&gt;Hello XXXX,

This issue has been in state 'Resolved' for one week and has now been closed.

If this issue has not been completed or you are not satisfied with the resolution, please reopen the issue and we will respond as soon as possible.

Thank you.&lt;/core:set&gt;
	&lt;core:set var="workflowStep" value="5"/&gt;
	&lt;core:set var="workflowUser" value="****"/&gt;
	&lt;core:set var="filterID" value="10501"/&gt;
	
	&lt;!-- Run the SearchRequestFilter --&gt;
	&lt;jira:RunSearchRequest filterid="${filterID}" var="issues"/&gt;

	&lt;!-- Iterate over the issues --&gt;
	&lt;core:forEach var="issue" items="${issues}"&gt;
		&lt;log:info&gt;Closing resolved issue ${issue.key}&lt;/log:info&gt;
		&lt;jira:TransitionWorkflow key="${issue.key}" user="${workflowUser}" workflowAction="${workflowStep}" comment="${comment}"/&gt;
	&lt;/core:forEach&gt;
&lt;/jira:Login&gt;
&lt;/JiraJelly&gt;

I have tried various methods of obtaining the reporter's name, including those already asked on Atlassian Answers, but I am not able to get them to work on JIRA v5.1.7.

&lt;core:invoke on="${issue}" method="getReporter" var="reporter"/&gt;

Whilst the Jelly Runner accepts this, it doesn't seem to work. Therefore, please can you give us some guidance.

Thanks a lot!

Accepted answers

UoS Web Team People

Working solution as per Jobin's code suggestion:-

&lt;JiraJelly xmlns:jira="jelly:com.atlassian.jira.jelly.enterprise.JiraTagLib" xmlns:core="jelly:core" xmlns:log="jelly:log"&gt;
&lt;jira:Login username="****" password="********"&gt;
    &lt;log:info&gt;Running close resolved issues service&lt;/log:info&gt;
    &lt;!-- Properties for the script --&gt;
    &lt;core:set var="workflowStep" value="5"/&gt;
    &lt;core:set var="workflowUser" value="****"/&gt;
    &lt;core:set var="filterID" value="10501"/&gt;
     
    &lt;!-- Run the SearchRequestFilter --&gt;
    &lt;jira:RunSearchRequest filterid="${filterID}" var="issues"/&gt;
 
    &lt;!-- Grab an instance of ComponentAccessor --&gt;
    &lt;core:invokeStatic className="com.atlassian.jira.component.ComponentAccessor" method="getIssueManager" var="issueManager"/&gt;
    
    &lt;!-- Iterate over the issues --&gt;
	&lt;core:forEach var="issue" items="${issues}"&gt;
		&lt;core:invoke on="${issueManager}" method="getIssueObject" var="issueObj"&gt;
			&lt;core:arg type="java.lang.String" value="${issue.key}"/&gt;
		&lt;/core:invoke&gt;
		&lt;core:invoke on="${issueObj}" method="getReporter" var="reporter"/&gt;
		&lt;log:info&gt;Closing resolved issue ${issue.key}&lt;/log:info&gt;
        &lt;jira:TransitionWorkflow key="${issue.key}" user="${workflowUser}" workflowAction="${workflowStep}" comment="Hello ${reporter.displayName},
 
This issue has been in state 'Resolved' for one week and has now been closed.
 
If this issue has not been completed or you are not satisfied with the resolution, please reopen the issue and we will respond as soon as possible.
 
Thank you."/&gt;
	&lt;/core:forEach&gt;
    
&lt;/jira:Login&gt;
&lt;/JiraJelly&gt;

All comments

UoS Web Team People

I have noticed that

${issue.reporter}

works by returning the reporter's username but

$(issue.reporter.displayname}

doesn't return anything, nor does

${issue.reporter.fullname}

I feel that this is the right line to go down but can't be sure.

Jobin Kuruvilla [Adaptavist]

Try this (note that upper case N):

${issue.reporter.displayName}

UoS Web Team People

Hi Jobin,

Thank you for your help, but unfortunately it didn't appear to work.

Thanks though.

Jobin Kuruvilla [Adaptavist]

how are you using it? what is the full code?

UoS Web Team People

Hi Jobin,

I originally tried the above code but with

${issue.reporter.displayName}

in place of XXXX, but realising that the comment variable had already been defined before the issue details were obtained and that it might not get refreshed, I then tried replacing the ${comment} placeholder with the comment string itself, but this didn't work either.

In order to see if the reporter name was being returned I replaced the forEach block with

&lt;core:forEach var="issue" items="${issues}"&gt;
        &lt;log:warn&gt;${issue.key} : ${issue.reporter.displayName}&lt;/log:warn&gt;
    &lt;/core:forEach&gt;

and whilst the issue key appears in the log files, the reporter name does not. (Note: Using ${issue.reporter} prints the username of the reporter, though.)

Hope this helps and thanks in advance.

UoS Web Team People

Working solution as per Jobin's code suggestion:-

&lt;JiraJelly xmlns:jira="jelly:com.atlassian.jira.jelly.enterprise.JiraTagLib" xmlns:core="jelly:core" xmlns:log="jelly:log"&gt;
&lt;jira:Login username="****" password="********"&gt;
    &lt;log:info&gt;Running close resolved issues service&lt;/log:info&gt;
    &lt;!-- Properties for the script --&gt;
    &lt;core:set var="workflowStep" value="5"/&gt;
    &lt;core:set var="workflowUser" value="****"/&gt;
    &lt;core:set var="filterID" value="10501"/&gt;
     
    &lt;!-- Run the SearchRequestFilter --&gt;
    &lt;jira:RunSearchRequest filterid="${filterID}" var="issues"/&gt;
 
    &lt;!-- Grab an instance of ComponentAccessor --&gt;
    &lt;core:invokeStatic className="com.atlassian.jira.component.ComponentAccessor" method="getIssueManager" var="issueManager"/&gt;
    
    &lt;!-- Iterate over the issues --&gt;
	&lt;core:forEach var="issue" items="${issues}"&gt;
		&lt;core:invoke on="${issueManager}" method="getIssueObject" var="issueObj"&gt;
			&lt;core:arg type="java.lang.String" value="${issue.key}"/&gt;
		&lt;/core:invoke&gt;
		&lt;core:invoke on="${issueObj}" method="getReporter" var="reporter"/&gt;
		&lt;log:info&gt;Closing resolved issue ${issue.key}&lt;/log:info&gt;
        &lt;jira:TransitionWorkflow key="${issue.key}" user="${workflowUser}" workflowAction="${workflowStep}" comment="Hello ${reporter.displayName},
 
This issue has been in state 'Resolved' for one week and has now been closed.
 
If this issue has not been completed or you are not satisfied with the resolution, please reopen the issue and we will respond as soon as possible.
 
Thank you."/&gt;
	&lt;/core:forEach&gt;
    
&lt;/jira:Login&gt;
&lt;/JiraJelly&gt;

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