Notifications Not Received for Automatic Replies or Ticket Closure

نورة عثمان

 

 

Dear Atlassian Support,

I am experiencing an issue where I do not receive notifications on my email when there is an automatic reply or when a ticket is closed in Jira Service Management. I have checked my notification settings, but the issue persists.

Could you please assist in resolving this matter and ensure that I receive email notifications for these actions?

Thank you for your support.

Joseph Chung Yin

@نورة عثمان 

Welcome to the community.

In JSM, if you are the assignee, listed as the "Requested Participants" member, or the issue reporter then you will receive the notifications by default.

Please advise if this is true on your end?  Or, if you have any other custom email notifications setup in your JSM project's WF or via Automation rule setup.  Lastly, you may also want to check your network on your side to see if your network is blocking incoming emails from JSM side.

Best, Joseph Chung Yin