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I need to cancel my free premium trial

EILEEN CANGUA

Hi, I don't know why it was activated this free premium trial. I didn't authorized and I am not interested to be enrolled on this. I was just looking for information and exploring the application. Please cancel this free trial subscription right away, since I am not interested to pay any fee after the 14 days. I need you to cancel this trial right now.

Thanks

Accepted answers

All comments

DiMaggio Tucci

If you have not provided any payment information, you may not cancel the trial, but you also won't be charged when the trial ends, If that's not your case, you can try contacting Atlassian here:

support.atlassian.com/contact

Some options on that page will not allow you to contact them directly, so make sure you experiment with an option that allows you to submit a ticket.

EILEEN CANGUA

I need you to cancel this, this is stressing me out, I am trying to cancel and doesn't let me. Please help ASAP

EILEEN CANGUA

I have not submitted any payment method, but with this AI you never know if they have the way to get information. I didn't authorized to enroll on this.

EILEEN CANGUA

thannks!!

DiMaggio Tucci

I understand why you're stressed, and I want you to be able to get the result you need.

EDIT: Have you looked at this guide?

https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/

Again, if some sort of technical issue is preventing you from cancelling, you can try to contact Atlassian. If that form doesn't work, I've heard these emails have worked for some:

advocates@atlassian.com

support@trello.com

Just be aware that if you have not provided Atlassian with any payment information, you won't be charged. They can't charge you, since they don't have your payment information on file.

If you have provided it, though, I would recommend contacting them as soon as possible so that you can get this resolved quickly. If I were you, I'd try all three contact methods.

EILEEN CANGUA

thanks for your information

DiMaggio Tucci

@EILEEN CANGUA No worries! Atlassian won't charge you unless you give them your payment information. They don't operate that way, haha!

It's one of the few free trials these days you can actually try and not have to worry about cancelling your subscription. It's actually quite a nice feature!

I'd encourage you to give Trello Premium a try and just be aware of these features that will go away should you choose not to buy Premium.

Nayeemuddin Khan

Here is an article on canceling your subscription. Hope it helps.

Reactivate a subscription | Atlassian Support

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