Good Morning,
I'm looking for reasons into implementing email creation of tickets and need justification. can you guys mention a few benefits of having this done? trying to write something to management.
It makes easier for people to raise issues as most of people have mail open when they are in front of the computer?
Also, replys to the JIRA notifications will add comments to the issues.
You can also automate the process of attaching files - jira will automatically attah the email files to the issue with appropriate configuration. You can also check our docs for more information if you wish!
https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email
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