How to Define SLAs to Exclude Weekends

Question

Our current SLAs seem to continue counting down over the weekend. Is there a way to prevent this?

Alina Kurinna _SaaSJet_ · Answer

Hi @Katherine Nevitt !

If you're open to using add-ons from the Atlassian Marketplace, I recommend trying SLA Time and Report, developed by my team. Our add-on provides an intuitive way to configure SLAs and work calendars, including the settings you mentioned:

With this tool, you can:

Set up the necessary SLAs for tracking.

Create a custom work calendar to exclude weekends.

Configure time zones if you have teams working from different countries.

In addition to flexible SLA configuration, our add-on offers advanced SLA tracking and reporting and many other features that will be useful for managing your SLAs effectively.

The add-on is available for Cloud and Data Center, so I highly recommend trying the 30-day trial to see if it meets all your needs.

Let me know if you have any questions—I’d be happy to help! 😊

Allen Chen_x2mk3d · Answer

Hi @Katherine Nevitt,

have you tried configuring your SLA calendar to exclude weekends?

Nick Wade -Opus Guard- · Answer

Yes, you will need to create or re-configure your SLA calendar to remove weekends as per the docs:

* Data Center - Create and edit SLA calendars
* Cloud Company Managed - Set up SLA calendars
* Cloud Team Managed - Create a new SLA calendar