Can custom workflows make use of the new Service Desk automation module?

Question

Hi,

I have a custom workflow set up for "Change" type requests and was hoping I could use the new automation module to assist with a loop of service desk/customer comments similar to the built-in workflow, however, when I set up the automation rule it doesn't seem to trigger.  Is the automation module only usable with the built-in workflow?

Thanks!

Joel Schwartz2 · Accepted Answer

Strange how asking the question leads you to finding the answer sometimes 
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Problem was resolved by pointing the Transition Issue component to a Transition name, not a Status.