OpsGenie & JSM Premium Integration adding notes in OG

Question

Alerts are created via API integration.

using the same integration, notes are added to alerts.

When an alert is created, a JSM issue created.

When a note is added, via API, to the alert, this is not being pushed to the ticket

I can see the API call to add the note; but searching the logs, using the note content, I can't see any attempt to post to JSM

Initially, I thought it was because, once created, we apply Issue Security in JSM. However, I'd expect to see a permissions error in the logs.

If it is Issue Security, how do we add OpsGenie to it?

TIA

Myles Boyd · Answer

Thanks done

Robert · Answer

Hi @Myles Boyd !

To start, I will say that I do think this is something best handled through a support ticket so that our team can take a closer look at the logs and your integration's settings.

It may be easier to confirm if the action is being sent through the "Activity log" tab of the alert as well. If we don't see the addNote action being sent to begin with, then the action may fall outside the scope of the rules you've set up. If it did attempt to add the note but failed (whether because of permissions or some other issue) we should see the exception logged in this tab as well.

For example, the rules in this screenshot apply to two separate types of alerts; alerts created by the JSM integration and those created by another integration but sent through JSM (i.e. create a JSM issue from a Datadog alert).

Ultimately we'll want to make sure that the scope of the alert and the settings in the integration allow for the action to be sent.

Hope this helps!

Robert

Myles Boyd · Answer

Tried adding a manual note   that didnt work either