Customer Help Center request filtering

Daniel Winters_9mg389

I am looking at our Help center portal, and under requests you can filter on open and closed but the results are very mixed. Occasionally getting closed entries in open and open tickets in closed. I've seen a few discussions already on this and have checked that my status' are correctly set, and I have checked that the transitions have the correct resolutions set, so going back and forth does change the state as required. 

My question is how can I make sure that the open search has all tickets that are NOT "closed". I don't want to see any "to do" entries underneath the closed search window, they should be listed under "open".

Daniel Winters_9mg389

All resolved now, the issue was the difference between the resolution state Unresolved and Unresolved (note the italics, I didn't at first and that was the problem)

Work around was putting a transition from closed to open, this resets the Resolution state, and then just move the ticket all the way through the states to get back to the start again.