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I cannot cancel Trello trial

jguacaran94

Hi, I want to cancel my current Trello trial... Recently I was activated this feature by mistake, but cancel trial link isn't displaying or I think that I'm stressed! Also It seems crazy to me that they try to bill me $240 USD.

So, I want to cancel it.

Screenshot_2025-02-02-10-09-20-07_e4424258c8b8649f6e67d283a50a2cbc.jpg

Accepted answers

Valerie Knapp_dpp5c6

Hi @jguacaran94 , welcome to the Atlassian Community and thanks for your post.

I've escalated it to the Atlassian support who will reply to you here.

Best wishes

All comments

Valerie Knapp_dpp5c6

Hi @jguacaran94 , welcome to the Atlassian Community and thanks for your post.

I've escalated it to the Atlassian support who will reply to you here.

Best wishes

Augusto Lisboa

Hi!

I've internally deactivated the auto-renew, which means that at the end of the trial, your Workspace will be demoted as free again.

Please let me know if you want to downgrade your Workspace before the Trial Expires (Feb 16, 2025). We can cancel it on our side!

Looking forward to hearing from you!

Hang Quin

Hi, I also want to cancel my current Trello trial, but the cancel link isn't dusplaying. The same by jguancavan94.

Dear trello support team, please deactivate the auto-renew funktion for me.

Augusto Lisboa

Hi Hang!

Done

Hang Quin

Thank you so much.

Where can I find out the status of canceling? Would I get an email or a notification?

Hang Quin

Trello ist wirklich etwas sehr Nützliches. Ich hatte bisher mit der Trello Free-Version viele Freude. Ich war sehr zufrieden, BIS HEUTE, als ich unbeabsichtigt, eher aus Versehen, die Trello Premium Trial erworben habe.

Der Ärger begann, als ich versuchte, das Abo zu stornieren. Es gibt zwar in den FAQs einen Hinweis darauf, wo angeblich der "Kündigungsbutton" zu finden ist, aber Pustekuchen! Wenn man dort landet, sucht man vergeblich nach diesem Button.

Beim Kontaktformular gibt es viele Themen zur Auswahl, aber auch das wichtige Thema "Kündigung" ist nicht zu sehen. Als ich das Thema "Sonstiges" auswählte und die Kündigung selbst formulieren wollte, funktionierte das Formular nicht, und ich konnte es nicht absenden.

Das ist furchtbar, ärgerlich und verwirrend.

SHIVAYOLA GRISHMA

Hi, I want to cancel my current Trello trial... Recently I was activated this feature by mistake, but the cancel trial link isn't displaying. So, I want to cancel it.

Edison Rrashketa

Hi, I would like to cancel my free trial right away as well.

Jonathon Choy

I have numerous users that need this removed also surely there must be a user management tool

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