As a basic requirement of SLA tracking, we need to send out notifications when an SLA is soon to be breached. Where do I configure this?
Thanks in advance!
Check out following document
https://confluence.atlassian.com/display/SDKB/How+to+configure+notifications+for+breached+SLAs
We have a filter with following jql
"Time to first response" < 2h OR "Time waiting for support" < 4h
and the support team is subscribed on that filter.Check outhttps://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email
Hope this helps
Thanks, I also found the breached() and remaining() functions to be of use. For example:
"Time to acknowledgement" != breached() AND "Time to acknowledgement" < remaining(30m)
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