Jira Script Runner Issue: JQL Query Not Reflecting Comment Update Dates

Question

I am encountering an issue with a script that identifies Jira issues not commented on in the last 60 days. The JQL query used is:

project in ("TEST") AND (updated <= -60d) AND status not in (Closed)
The scriptrunner is intended to add a comment to these issuescommentManager.create(issue, user, "Please update your jira", true)
but the JQL results do not reflect the updated comment date. Although the update date appears correctly when checking the issue directly in Jira, it is not reflected in the JQL results. I have also tried using issueManager.updateIssue(user, issue, EventDispatchOption.ISSUE_UPDATED, false), but the update date in the JQL results remains unchanged. Assistance in resolving this issue would be appreciated.

Kawan Diogo_ykfovu · Answer

Hi @ravi salamani

Usually, the EventDispatchOption should work.

However, you can choose to include some functions to force the update event to be triggered.

Some of them include:

import com.atlassian.event.api.EventDispatcher;

import com.atlassian.jira.event.type.EventType;

EventDispatcher eventDispatcher = ComponentAccessor.getComponent(EventDispatcher.class);

eventDispatcher.dispatchEvent(new EventType("com.atlassian.jira.event.issue.updated"));

Or

indexManager.reIndex(issue);

Layssa Souza · Answer

Hello, @ravi salamani

See if this works for you:

project = "TESTE" AND issueFunction in commented("before -60d") AND status not in (Closed)

This query uses ScriptRunner's commented function, which directly checks the date of comments, ignoring the updated field.

Best Regards.

Sebastian Krzewiński · Answer

Hi @ravi salamani

It looks like you are adding comment but not update a ticket. Please search how to update comment at the end.

I found quite old page but with some examples how to do this - https://community.atlassian.com/t5/Agile/Three-ways-to-update-an-issue-in-Jira-Java-Api/ba-p/736585

Maybe this will help.

If not, please contact with Adaptavist support.

Regards,

Seba