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I can't get into my original account as two accounts have been created with the same email address?

Bianca Robinson _ ALMAR

Hi someone, please can you urgently help me!

When I logged into Trello with my existing account details (as I always do, but have recently been on leave) it asks me to "request access" to the boards and workspaces that I am admin of and none of my usual boards or workspaces there. It seems like a new account has somehow been created with the same email address as the username on this login is different to the one where all my boards are. I get the email request for access as seen in the attachment, but when I log in with that same email address that received the request, I can't see or access any workspaces or boards. I

My colleagues are able to login in as usual as see me as a user etc. but with a different username.

I'm on a premium account.

Accepted answers

Alisson Sartor

Hello, Bianca

Welcome to the community.

Can you share the URL of the board you mentioned? With that I can find your correct account, I believe you created another one by accident based on your description. The account it's definitely not on the same address since it's not possible to have more than 1 account on the same email.

Kind Regards
Alisson
Trello Team

All comments

Alisson Sartor

Bianca Robinson _ ALMAR

Thank you so so much for your response! And for reaching out to assist.

This is the URL of the account that I can access, but doesn't have any of my boards or workspaces:

https://trello.com/w/biancarobinsonalmar1/home

Alisson Sartor

Hello, Bianca

I need a URL of one of the boards of your old account, don't you have by any chance on your browser history, starred links or maybe a colleague that you shared the workspace can provide for you?

Kind Regards

Bianca Robinson _ ALMAR

Hi Alisson

I use the app, so I don't have any browser history or starred links. My colleague has given me this URL:

https://trello.com/b/nXuPmHuc/collaboration-all

It's a board that I'm a part of. Does this work?

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