Hi,
We create a ticket when we receive a job or task. However we don't start work on the ticket until a particular date (captured while creating a ticket under a custom field name "Project Start Date" and say we keep it in a status named "awaiting project start"
Can i auto transition this ticket from "awaiting project start" to "in progress" at that "Project Start Date".
Thanks for help in advance.
Cheers
Amir