TTS - SLA reports when clock is closed

Question

How can I see information about SLAs that have been completed? Basically it's what SLA overview enables, but I want to search tickets with jql, and then export the information into Excel file. If there was filed that keeps SLAs that have been managed in time.

I am using Time to SLA plugin.

Marcin Pelzner · Answer

I am using Time to SLA.

Jobin Kuruvilla [Adaptavist] · Answer

Are you using JIRA Service Desk? If so, try this:

"Time to resolution" = completed()

More info at https://confluence.atlassian.com/servicedesk/reporting-on-slas-408453924.html