Took money for a subscription and now you're ignoring me

Question

Technical support not working? Who to contact? Paid for a subscription, but it doesn't work, money was withdrawn and now you don't answer? No response for over a month.

We paid for the subscription in November 2024, why was it cancelled and you are trying to charge our cards again? Transaction:

TRINV-27139619
Pay date - 21.11.2024

We had paid for an annual subscription, but it appears that Trello still attempted to charge us again but monthly. As a result, one of our boards as free, but we paid 180$.

Additionally, we would appreciate any clarification on why this payment issue occurred despite our annual plan being active.

Thank you for your assistance, and please let us know if you need any additional information from our side.

Andy Heinzer · Answer

Hi @nikitakornilov

I see you created a support case in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3343725

Someone from the customer advocate team has updated that support case with an explanation.  I would recommend following up in that support case if you have further questions or concerns about the billing.

Andy

Rishabh Jhawar · Answer

Hi @nikitakornilov ,

Welcome to the Community!

I understand your frustration here. I have request support from Atlassian support team. you can expect an Atlassian Support Engineer to respond on this thread within 2 business days.

Regards,

RJ