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Linked issues- show data both tickets

Ronald_w2evrn

I have the following use case:

ISSUE

1) Customer creates a new (first line) ticket

2) Servicedesk created a new (second line) ticket and link both tickets

Second line needs to solve ticket by changing software.

REQUIREMENT

I want to have or create a dashboard or good Jira filter so I can have all useful.info together

(Like status first and second line, assigned etc etc

Can some one help me if this is possible and if so what to do?

Thanks in advance

Accepted answers

All comments

Trudy P Claspill

Hello @Ronald

Welcome to the Atlassian community.

What you want is not possible without a third party app.

Are you willing to consider a third party app?

Are you using Jira Data Center or Jira Cloud?

Ronald_w2evrn

THIRD PARTY APP

Please provide me the third party apps so I can investigate further

CLOUD OR DATA CENTER

At the momen we are using cloud but planning is to move to Data Center (date is unfortunately unclear).

So please provide me both possibilities

Trudy P Claspill

There are apps that extend the functionality of Jira filtering to enable you to:

Create a filter to get the first line tickets.
Use that filter to get all the second line tickets linked to the first line tickets.

Those apps won't give you functionality to arrange the output. You could use the native Filter Results gadget to show a list of the issues in a Jira Dashboard.

One such app for creating the filters is from Adaptavist. For Jira Data Center you could use their ScriptRunner app. For Jira Cloud the have the same app, but you could use their less expensive Enhanced Search app also.

The following search from the Atlassian Marketplace lists those apps plus others that also extend JQL functionality.

https://marketplace.atlassian.com/search?query=jira%20jql

Ronald_w2evrn

The gadget Filter Results I already have and use..

I also am able to filter first line tickets and link it to second line tickets

Problem is that I cant combine relevant info of these Jira tickets inone output (for example in a dashboard)

So issue aint filtering but showing info in the output

Danut M _StonikByte_

Hi @Ronald,

If you are willing to try an app from Atlassian Marketplace, you can get the issues from a filter/JQL displayed along with their linked issues by using the Work Breakdown Structure (WBS) gadget offered by our Great Gadgets app.

Danut

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