I have an account registered to an email address that no longer exists, need to change email

Славик Инвестор

 

I have an account registered to an email address that no longer exists because I accidentally deleted it.

 

It is IMPOSSIBLE to recover this email address.

 

I have an active session on the platform, but when I try to access other sections, it asks me to log in again. During the login process using my credentials, it requires email confirmation. I know my password, but I cannot receive the confirmation email because the email address no longer exists, and as I mentioned, IT CANNOT BE RECOVERED IN ANY WAY!

 

I currently have an active subscription that I am paying for, but I can’t manage it due to this issue.

 

Can you help me update my email address?

 

There are two possible solutions:

1.Update the email address.

2.Remove the email confirmation requirement during login.

 

What can you offer as a solution to this issue?

 

Alisson Sartor

Hello, Славик Инвестор

Welcome to the community.

Since you have an active paid subscription, there's a good chance you can regain access to change your email. I suggest reaching out to the Atlassian Customer Support team through this link: https://support.atlassian.com/contact/#/. With your paid subscription, you should be able to confirm your credit card information, which could help in recovering access and updating your email.

Kind Regards