jira incoming mail handler

Question

We have a jira 5.2.2.  A mail server was configured in jira to to talk to our exchange via imap.  uid/pwd were correct.  When a mail handler was created, we got the error below during its creation.  Has anybody run into this before?

2013-01-08 08:48:50,141 QuartzWorker-1 ERROR ServiceRunner    PLM email Generated Issues [atlassian.mail.incoming.mailfetcherservice] PLM email Generated Issues[10100]: Error connecting to host 'mail.mspot.com' as user 'plm.jira' via protocol 'imap': javax.mail.MessagingException: socks;
  nested exception is:
        java.net.SocketException: socks
javax.mail.MessagingException: socks;
  nested exception is:
        java.net.SocketException: socks
        at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:670)
        at javax.mail.Service.connect(Service.java:295)
        at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:201)
        at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:356)
        at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:252)
        at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
        at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
        at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
        at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
        at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: java.net.SocketException: socks
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:405)

Ming Ho3 · Answer

i was able to retreat emails using fetchmail on the same server.  so, connection should be fine.  it goes through non-ssl port 143.  so certs are not the issue.  one thing to note w/ fetchmail is that I had to enable NTLM.  I wonder if that is the cause of the problem.  perhaps jira use plaintext when authenticating over none secure port.

unknown · Answer

This kind of error implies something outside of JIRA, i.e. network.  In addition to the above, using a simple telnet check to verify TCP connectivity with the server would be a start:

telnet <span>mail.mspot.com [port, eg 993]

You could also code up a mock client to validate connectivity, as per: http://stackoverflow.com/questions/10008947/javax-mail-messagingexception-connection-reset-while-trying-to-access-gmail-usi

Renjith Pillai · Answer

Exception appears to be that the JIRA server is not able to connect to the IMAP server port. Can you try a direct telnet to the IMAP port from the JIRA server to check whether it is reachable?