Remove my second account

Question

Hello,

I have a second account that I'd like to remove.

In fact, I cannot access to the mailbox linked to that account any more, so I cannot sign in with the 6 character security code in order to remove my account.

Is it possible to remove that second account if I give you the e-mail address and the correspondent password, please?

Thanks,

Cyril.

creal · Answer

Thanks for your answer, Sahir.

Sorry, I thought I was writing to the team. I want to the URL you mentioned, but it's written "Please select technical issues and bugs to reach our technical team support" so I chose "Technical issues and bugs" and it brought me here.

How can I contact the Atlassian team directly and in private, please?

Thanks.

Cyril.

Sahir Maharaj_28wu8p · Answer

Hello @creal

To remove a secondary Atlassian account, you must have access to the associated email address.

If you cannot access the mailbox to retrieve security codes, contact Atlassian support with verification details such as the account's email address and associated repositories.

For security reasons, do not share sensitive information in public forums. Instead, open a support ticket via https://support.atlassian.com/contact/#/.