I would like to download a copy of a support ticket and attach it to our internal capitalone ticket

Question

I would like to download a copy of a support ticket and attach it to our internal capitalone ticket as a reference. there is no UI interface that allows me to do this. Would you please provide some guidance for this.

Dan Breyen · Answer

@Jigna Patel welcome to the community! Following up from David, if you're looking at a ticket in JSM, can you use the 'kabob'/'3 dots' menu and select 'Print'.  This should give you a report of the actual ticket.  You can then create a PDF file of this information and attach it to your CapitalOne system.

If you want it to separate out internal comments, you may want to vote for and watch JRACLOUD-82285 to revise the standard report a bit.

Hope that helps.

David Nickell · Answer

is the question how to get a copy of a support ticket out of JSM/JIRA?  Do any of these work for you?:

* paste a link in your internal system
* Print From your Browser
* screen shot
* rest api call from your browser -- would look like this URL.  The output is JSON, but of the four items here this may be the only way to get the data.

https://splitdimedata.atlassian.net/rest/api/3/issue/CSP1-5