How do I add regex to an exisiting mail handler?

Question

I have a custom mail handler that is based on the "Create a new issue or add a comment to an existing issue" handler. Email replies are being added as comments but Outlook replies do not strip out the original email.  I believe the issue is the horizontal rule that MS puts above the original message.  Here is the contents of the  Outlook-email.translations file.  I believe the last line represents this horizontal rule.

---- Original Message ----

----Original Message----

----Original Message Follows----

---- Original Message Follows ----

----UrsprÃ¼ngliche Nachricht----

-----UrsprÃ¼ngliche Nachricht-----

---- UrsprÃ¼ngliche Nachricht ----

_____

~

Since that does not appear to be working, my next guess is to add a regex to the handler, but the UI does not include that option for this handler.  How do I add the regex to this mail handler or what is the correct solution?

Sally

Pablo Arango · Answer

Hello Sally,

Did you manage to make this work for you? have the same situation here...

Pablo,

SallyD · Answer

My understanding is that I need to use a 'create issue' handler because only one of my many projects allows new issue creation from email.  These are the only handlers that specify the project in which to create the issue.  I also understand that I can have only one active handler at a time.

Am I wrong on these items?

Nic Brough -Adaptavist- · Answer

You can't add a regex, you need to swap to a mail handler that does have the regex functionality.  Turn off the existing one and pick another.