Custom field mot update in automation

serge calderara

Dear all,

We have the need to update the summary field of an issue after creation in order to combine the value of a custom field and teh summary.

For that we have created an automation rule on created trigger and the update the summary seen below

On the Edit issue field action we have :

[{{issue.customfield_17308}}] - {{issue.summary}}

Before the Edit Action in order to be sure data gets fetch we add the Refresh-Issue Data action

What is happening is that sometimes the issue custom field value retrieve by the automation is not fetch and return empty while it is correctly set in the issue

Any idea of potential reason ? timing ?

 

Re-fetch issue data

Jeroen Poismans

Hi,

Have you tried leaving out the Re-fetch step? On create trigger this should not be necessary if the value for the field is provided on create.

Also: What type of field is customfield_17308?

Jeroen