Hi all,,
i wanted to get Total efforts spend by each master ticket , its total activity time & total idle time? (For example master ticket has 5 subtask & each subtask took 10 mins & Delta (idle time) of 2 mins between each subtask so total activity time is 50 mins & idle time is 10 mins.
if you have Any plugin or script that can do this task for us,Please let us know that will be great help.
I have tried of some SLA plugin but non of them give option summing sub task time spent on each status and give a result to parent.
Any help suggestion on this will be great help.