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Verification code character mismatch

tmelo

I'm trying to login to my Trello account on a new browser, it's making me authenticate via a security code sent via email. The problem:

The sent code via email features 8 characters, while the Atlassian code verification field only accepts 6 characters. Screenshots attached.

Help!

Thank you. Screen Shot 2025-01-09 at 5.51.06 PM.png Screen Shot 2025-01-09 at 5.37.41 PM.png Screen Shot 2025-01-09 at 5.38.43 PM.png

Accepted answers

All comments

Brant Schroeder

@tmelo welcome to the Atlassian community

I have escalated to Atlassian support.

tmelo

Thank you

Andy Heinzer

Hi @tmelo

Sorry to hear about this problem. Is this still happening? If so, is this the same account you have used to login here to Community? Or is this perhaps under a different email address?

I just want to clarify the account in question so that I can engage the proper teams within Atlassian when further troubleshooting here.

Andy

tmelo

Hi Brant, just checking for an update.

Brant Schroeder

@tmelo did you see @Andy Heinzer post? He works for Atlassian and needs some additional information to help you out.

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