Our Jira license suspended we have updated the payment as well but still we can't access it

Question

Hi Team,

we have updated the payment plan but still my license showing suspended. please let me know how soon we can access it. what's the best way to access it quickly.

Mike Maurer · Answer

I had a similar case and support was able to help me.

Marc -Devoteam- · Answer

Hi @Mohd Yasir

Welcome to the community.

You will need to contact Atlassian on this, use the billing option in the support options.

Valerie Knapp_dpp5c6 · Answer

Hi @Mohd Yasir , welcome to the Atlassian Community and thanks for your post. You likely need an intervention from Atlassian to resolve this issue so your best bet is to open a support ticket here https://support.atlassian.com/contact/#/

Best wishes