Transition Close-Reopened, Resolution Fixed-Unresolved

Question

Hello,

in the default JIRA Workflow, when we are in the Closed status with Resolution field to "fixed", then click "Reopen", the Resolution field is automatically back to "Unresolved".

I downloaded the "It Service Desk Workflow (itil)"  and when the Issue is "Closed" and "Fixed", and then we reopen it, the Resolution field remains to "Fixed".

When I edited the "Reopen" transition I didn't find any clue about that, and neither in the step "Reopened" (because I saw the post-condition "Set issue status to the linked status of the destination workflow step. " in the "Reopen" transition).

Where can I configure to automatically set the Resolution field to a particular status during a transition please?

Thank you very much! :)

Vijay Khacharia · Accepted Answer

Hi,

You can use Post-Functions to do that.

There is a post function to Update Issue Field on transition. While setting it up you are given option on which field to set and what value for the field to be set.

Vijay