Move my community history to my personal account

Esteban Diaz

Hi Team, 

 

Actually, all my Community history (questions, answers, kudos, etc.)  remains under a managed account.

I'm leaving this company, and I would love to move all my community history to my personal email.

 

Would you please help me? 

 

Thanks

 

Esteban

 

Ollie Guan

Hi @Esteban Diaz ,

Atlassian can't strictly merge the accounts, but can re-associate your previous account with your current email address.

https://community.atlassian.com/t5/Announcement-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964

https://community.atlassian.com/t5/Atlassian-Account-questions/Migrating-Community-Account-Activity-to-personal-account/qaq-p/1884150

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I need to change my email address but don't want to lose my history!

You can update your email address on your Atlassian account.

1. Visit https://id.atlassian.com/manage-profile/profile-and-visibility

2. Update the E-mail address field  

3. Log out of Community

4. Log back in to Community

 

That didn't work! My email is locked down because it's associated with my company

In this case, you should create a new Community account using your preferred personal email address. Once set up, actually log in to the Community using this account that is now associated with your personal email address. Important: Do not create any new activity with the new account, as it cannot be migrated or combined with your previous activity.

Then create a support case using this link with the following information:

• A link to your original Community profile (the one associated with your company email address) and include the old email address
• A link to your new Community profile (the one associated with your personal email address) and include the new email address

Our support team can then work to re-associate your history with the profile attached to your personal email address. Remember: Any activity from your new profile will not be migrated, so it's best to leave it blank/unused.