Idle connections at maximum in the connection pool in JIRA

Question

Hi,

Our connection pool graph shows that idle connections are constantly at a maximum (20). Is this a problem?

We have tried disabling unnecessary add-ons but this doesn't seem to have affected the graph.

We're wondering if this is something we need to worry about, or if it is normal.

Thanks,

Lisa

Lisa Barry · Answer

Hi Teilor,

Thanks for your response. We are still experiencing performance issues. I will raise a ticket now.

Thanks,
Lisa

teilor_soares · Answer

Hi Lisa. Sorry for the delay.
If you still are seeing performance issues in JIRA I believe the best approach is open a ticket on support (https://support.atlassian.com), so you can share your logs files to a more specific analyses.
Regards,
Teilor

Lisa Barry · Answer

I tried increasing the maximum number of connections in the connection pool of our sandbox instance. At first I tried to increase it to 30 but it was still maxed out. I then tried 100 which was also maxed out. I then set it to 500 and it looked like it levelled off at around 200. So, I then reduced it to 250 to keep it at a lower maximum.

I’m not sure what this means – 250 seems a lot higher than the default of 20. Do you think increasing it to 250 in live would be OK? Or is there some other problem I need to address?

I also tried disabling and uninstalling any unnecessary add-ons.