Can you tell me how I would do this using Scriptrunner or Automation Rules?

Question

Hello everybody,

Hello community

I am faced with a challenge that was asked of me, which is the following: When faced with an impediment, the development team must add a Flag to the issue. But, when the Flag is added, 5 fields must be filled in, which could be through a pop up after placing the Flag. Can you tell me how I would do this using Scriptrunner or Automation Rules?

Emanuel Lima

Thank you

BR

David Freitez · Accepted Answer

Hi @Fidelidade JIRA Admin ,

There are several options and it will depend on your current configuration and how you´d like to handle the situation, for instance:

You can have a Workflow Status called Flag,  and when you transition from any other status to it,  you´ll be requested the 5 fields which would be required in the workflow transition.

Let me know if it works for you or if you have another thing in mind regarding your initial configuration.

Regards,
David

Prachi Bolar · Accepted Answer

Hi Team,

Welcome to community :)

You can do the following

Automation to flag the issue

Now for the pop screen

- You may create a new screen

Add a screen

* Select  > Issues.

* Click Screens > Add screen.

* Add a name and description that describes when this screen should be used.

* Click Add.

Now in this screen you must had the 5 fields that are need to be filled

Now add this screen in the transition where they need to be filled, In my case it would be in progress, Publish the workflow

So here when a user transitions the issue to in progress automation will take care of flagging the issue and workflow of popping the fields

Thank You,

Prachi

Stephen.Lugton · Accepted Answer

Hi @Fidelidade JIRA Admin

Unfortunately, the flag action doesn't count as a trigger for automations so you won't be able to bring up a popup by just setting the issue to flagged.

In fact, popups are treated in Jira as screens in the way that @Prachi Bolar showed, so if you want to bring up a data entry popup you'll need to use a screen and using screens is done by transitioning to another status.

From your answer to @David Freitez I'm wondering why you don't want to make a transition since having a simple pair of transitions the first of which goes from 'In Progress' (for example) to 'blocked' with a screen asking for Type of Block, Reason for Block & Date of Block, and the second of which goes back to In Progress when unblocked is a common way of dealing with blocked issues, indeed many people have a separate column on their board for blocked issues.  I see you've stated that this doesn't correspond to reality, but adding a flag is just another way of indicating a change in status.