Currently the SLA time like "time to resolution" is expressed in hours:minutes.
Beyond a day this becomes difficult to interpret.
Is it possible to express the time in a format days:hours:minutes? Like e.g. 2:07:31 for 2 days, 7 hours and 31 minutes
No, but there's an open feature request that you can vote on.
https://jira.atlassian.com/browse/JSD-59
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