Unable to connect to our accounts after JIRA restoring

Question

Hi,

After restoring the Jira DB on a new application server. Unable to connect to our accounts.

2 backup methods :

* 1- Restore the DB and start Jira
* 2- Restore Datas in JIRA - update DB - restart

What should we do?

Christophe SEBAOUN · Answer

Thank you for your feedback.
I found the solution, I had to reconnect in recovery mode. Reset the JIRA ID and redo the synchro between JIRA and AD.

Dirk Ronsmans · Answer

Could you post the log directly here?

The screenshot is not that readable, I can see there is an LDAP_Error but can't make out the full error