Unable to import csv file to JIRA project throught error!!

Question

Hi Team,

Iam getting the below error while importing csv file to a JIRA Project. Please help me on this issue for the same.

Thanks,

Saravanan.

Error :

03:56:17] **************************************************************

[03:56:17] IMPORTING STARTED
[03:56:17] **************************************************************

[03:56:17] Importing with ImportBeanType: com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
[03:56:17] Skipped importing of Users
[03:56:17] Retrieving projects...

Importing: Projects

[03:56:17] Only new items will be imported
[03:56:17] Project STTL already exists. Not imported

Finished Importing : Projects

[03:56:17] Skipped importing of Versions
[03:56:17] Skipped importing of Components

Importing: Issues

[03:56:17] Only new items will be imported
[03:56:17] Importing issue number 1 : Issue {summary=Build Control Queues in Oasys web to hold escalation/discrepancies/customer communication, type=null}
[03:56:17] FAILED: Error importing issue Issue {summary=Build Control Queues in Oasys web to hold escalation/discrepancies/customer communication, type=null}

com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: Issue {summary=Build Control Queues in Oasys web to hold escalation/discrepancies/customer communication, type=null}
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:501)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:180)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterThread.run(ImporterThread.java:23)
Caused by: com.atlassian.jira.plugins.importer.imports.csv.ImportException: No default issue type found for project: STTL
	at com.atlassian.jira.plugins.importer.external.ExternalUtils.preFilterIssueType(ExternalUtils.java:862)
	at com.atlassian.jira.plugins.importer.external.ExternalUtils.convertExternalIssueToIssue(ExternalUtils.java:778)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:497)
	... 2 more

[03:56:17] Importing issue number 1 : Issue {summary=Multiple Deal Quick Search in PWMS, type=null}
[03:56:17] FAILED: Error importing issue Issue {summary=Multiple Deal Quick Search in PWMS, type=null}

com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create issue: Issue {summary=Multiple Deal Quick Search in PWMS, type=null}
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:501)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:180)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterThread.run(ImporterThread.java:23)
Caused by: com.atlassian.jira.plugins.importer.imports.csv.ImportException: No default issue type found for project: STTL
	at com.atlassian.jira.plugins.importer.external.ExternalUtils.preFilterIssueType(ExternalUtils.java:862)
	at com.atlassian.jira.plugins.importer.external.ExternalUtils.convertExternalIssueToIssue(ExternalUtils.java:778)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:497)
	... 2 more

Renjith Pillai · Answer

Also check this - https://confluence.atlassian.com/display/JIRAKB/Issue+Types+Missing+from+the+Default+Issue+Type+Scheme

May be related. Query the DB before inserting.

Nic Brough -Adaptavist- · Answer

Again, check the csv is mapping the issue type correctly and consider adding a default issue type.  The error is very clear - it is not able to map the issue types you've provided, it's falling back on the default in the scheme, and you haven't set one, so it's stopping.

You might want to try reading the log file - that should tell you what it can't map and why.

saravanan subra4 · Answer

Hi Naren,

Yes i have the Issue Type column in csv and i have imported same csv file in Jira Test instance its working fine. Only in Production showing the same  below error. Please do the needful.

Thanks

saravanan.