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Compte disparu

Ana Ruiz Bowen

Bonsoir,

Je me suis connectée depuis quelques jour sur mon Trello ( que j ai depuis au moins 4ans) , plus moyen de me connecter pour travailler ...

Mon compte semblait avoir disparu à mon adresse mail habituelle, il m'a été proposé de réinitialiser mon mot de passe, ce que j'ai fait et finalement , un autre compte a été crée à cette même adresse mais vide de tous mes tableaux dans mon espace de travail.

Je vous demande de bien vouloir m'aider à retrouver tout mon travail.
mon e-mail est anaruizbowen@gmail.com

En vous remerciant,

ana ruiz

Accepted answers

Alisson Sartor

Hey, Ana

Welcome to the community.

I noticed that the account associated with this request was actually created using a different email address back in 2018. Could it be that you're trying to log into that account? The email domain is yahoo.com, not gmail.com. Could you try logging in with that email to see if it's the account you're looking for?

Kind Regards
Alisson
Trello Team

All comments

Alisson Sartor

Ana Ruiz Bowen

Dear Alisson

i am actually conect by anaruizbowen@yahoo.com

and this is not working it only have a “tableau” call “city” but normally I have 4 main ones none of them call city

could you please help me ?

Best wishes

ana

Alisson Sartor

Hello, Ana

Thanks for the information.

Do you have a URL of one of these 4 boards you mentioned to share? Maybe it's on your starred links or browser history, with that I can see what email is the correct one. Just noticed that there's no anaruizbowen@gmail.com account on our system, so it's probably another email.

Kind Regards
Alisson
Trello Team

Ana Ruiz Bowen

Dear Alisson

i don’t have URL à of them

I know that the “tableaux” where

viaje

perso

smart cities

and something like IESEG ENPC…

i think it was actually with my count anaruizbowen@yahoo.com

it seem to me as if it has come back to a very all version I did at the beginning

I don’t know if you can see count with my name ana ruiz bowen ?

it s really hard as I have so many lists there !

best wishes

ana

Alisson Sartor

Hey, Ana

The user anaruizbowen is exactly on that Yahoo account, but as you mentioned it only has two boards on it. By any chance have you share one of the boards with someone else that can give you the URL of? Without a URL/email/username I won't be able to find the boards you need it.

Kind Regards
Alisson
Trello Team

Ana Ruiz Bowen

Dear Alisson

i dont know about URL. I have never share boards.
My others email are:

ana.ruiz-bowen@yncrea.fr (but this email is not use anymore)

ana.ruiz-bowen@junia.com

aruizbowen@yahoo.com

ana

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