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Tempo - Clicking Project crashes JIRA

Daniel Puyau

Hey gang~

We have encountered an issue that crashes JIRA when a user clicks on PROJECT within the Timesheet view. We have traced the issue to the user previously viewing a large period of time (say 3+months) so when they click PROJECT it defaults to that last view period of time and attempts to poll EVERY ticket and EVERY worklog within that timeframe creating the pull on resources. The challenge is that we have JIRA projects that are rather HUGE and some of them have hundreds of tickets entered monthly with numerous worklogs associated.

We are running Tempo version 7.6.3 on JIRA 5.1.8

So my questions are:

Is there a way to prevent this?
We are planning an upgrade soon. Is this addressed in any way in newer versions?
If no to the above, would a feature request for a pop up saying something like "Are you sure you want to do this?" be considered??

Though I couldn't find any similarly worded issues in this forum, I have to think we're not the only ones?

Thank you for your time and assistance!

Accepted answers

Benedikt Bjarni1

Hi Daniel,

This was improved in Tempo Timesheets version 7.7.1 (see e.g. https://tempoplugin.jira.com/browse/JTMPO-959)

A workaround until you update is to ask the user in question to visit this url: [YOUR-SERVER]/secure/TempoUserBoard!timesheet.jspa?periodView=WEEK

That should put him in week view.

All comments

Benedikt Bjarni1

Hi Daniel,

This was improved in Tempo Timesheets version 7.7.1 (see e.g. https://tempoplugin.jira.com/browse/JTMPO-959)

A workaround until you update is to ask the user in question to visit this url: [YOUR-SERVER]/secure/TempoUserBoard!timesheet.jspa?periodView=WEEK

That should put him in week view.

Daniel Puyau

Thank you Benedikt. Looking forward to upgrading even MORE now!

Daniel Puyau

Thank you Benedikt. Looking forward to upgrading even MORE now!

Daniel Puyau

We recently upgraded to Tempo Version 7.7.2 running JIRA 5.2.11 yet we still are having issues when attempting to view time by PROJECT. It creates a tremendous strain on the server's memory and ulimately will crash JIRA. How do I go about collecting a log so that I can have you guys take a look? I know some of our projects are rather large, but I can't imagine we are the only ones having this issue?

Susanne Götz [T1

Hi Daniel,

we are always working on performance improvements but viewing long timeperiods in the Timesheet view. If you want to create a report that gives you data for a longer time period, we recommend using the XML export (see also https://tempoplugin.jira.com/wiki/display/TEMPO077/Tempo+Servlet+Manual).

If you want us to take a look at this, please create an issue in our Tempo support project (https://tempoplugin.jira.com/browse/JTS). Please attach the JIRA log file (atlassian-jira.log) so we can better investigate this problem.

Kind regards,

Susanne

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