Logging into Atlassian with SSO issues

Question

Hi Community,

We have setup Atlassian Guard & the domain then claimed the users and setup SSO with Azure/Entra This works well, however if someone clicks on a link which opens in a new browser when they try to login, it throws an AADSTS50105 error advising the signed in user is blocked because they are not a direct member of a group with access.

However if the user then goes to id.atlassian.com, the user logs in and can then follow the link no problem.

any suggestions or thoughts on the matter would be appreciated

unknown · Answer

Hi Hector,

Thank you for reaching back to me.

Yes ! I finally found a way to contact Atlassian Support and got my account unlocked!

Thank you !

Hector Menchaca · Answer

Hello @[deleted]- did your issue got resolved? were you able to contact Atlassian?

Thanks!

unknown · Answer

Hello Hector,

I'm also facing the same issue, and as I am the Org admin, I'm not even able to connect to id.atlassian using the email that I have an issue with. 
without that account, it's impossible to put a request to Atlassian support without being admin account on the instance.

Can you please help me ?