Queues is not updating

Question

Hello,

In our system Jira Service Mgmnt App, we are not to able to receive new tasks or requirements previously sent it for our internal customer.

We only receive the emails, but in the web app we can´t see theses request on list.

Thanks in advanced.

Joseph Chung Yin · Answer

@Rino Lopez -

Welcome to the community.  Can you provide more details on your configuration setup where you establish to use emails as intake of issues of your JSM projects?

Please take a look at this documentation link on how to set it up - https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

Lastly, what version of JSM that you are running?

Please advise, so we can further assist you.

Best, Joseph Chung Yin

Harshit Grover_6rubg7 · Answer

Hi @Rino Lopez ,

Have you configured the email handler for your Project in JSM ?

Follow below article to learn more :

https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

Regards,

Harshit