Confluence : Unable to edit an attached Excel Spreadsheet or Word Document

Question

We get the following error when trying to edit an Excel spreadsheet or Word Document. We can't connect to http:///plugins/servlet/confluence/editinword/######/attachments/. Please make sure you're using the correct web address. Conflunece 5.1.3 Office Connector Plug-in 3.0.3

Rahul Savaikar_qm2ff9 · Answer

I was finally told to contact the Microsoft support as it was not resolved. The edit was working before the upgrade to 5.3, and then it suddenly stopped working. Now it is not working even on 5.6.

Darren Kemper · Answer

Thank you Andrew!  We had this working before we ran some upgrades on our server.  MS Word opens, and prompts with the error message.  I too saw the Microsoft post with the suggestion to change the registry and did not have any luck.  Do you think adding an SSL certificate to our configuration could possibly resolve the issue?

Thank you for your help!!

Darren

AndrewA · Answer

Hi Darren,
Hm, it could be a matter of incompatiblity or security.  Accoring to the 'edit in office' documentation word 2013 is not supported.

Editing an Office Document from Confluence

However, I would expect a different error then 'could not find'.  When we click 'edit in word' on a document in Confluence what is the beahvior exactly?  Does word open?  or do we get this error immeditly and from the browser itself?

One other thing, I do know that newer version of windows and word will not allow webdav connections unless SSL is enabled for Confluence.  Do we have SSL for Confluence?  If not, there is a regirstry entry we can change to force windwos to accept non SSL webdav traffic.

Cheers,
Andrew