Jira Automation, lined issues issues did not match the condition

Question

Hello dear community,

I would like to set up an automation rule for Jira:

If a risk item is linked to the problem item -> set field “Risk review necessary” to Yes.

I started with the trigger "When Issue is linked to all link types" and continued with the rule that actually works.

However, my trigger works only for a few types of links and only in one direction.

For example, Dependency ("has dependency" - yes, but "is dependent on" - no), also works only for "is duplicated by" but not for "duplicates", works for "is contained in" but does not work for "contains". For the other link types, the sending trigger does not work in either direction. Why is this happening? By selecting "When issue linked to all link types" I expect all the link types to be performed in both directions. Am I wrong or what could be the problem?

Kind regards,

Mykola

Stefan Salzl · Answer

Hi @Atlassian User

as @Bill Sheboy already pointed out the main parts I would like to add another point that helped me a lot in the past.

When working with linked issues/issue linked trigger the terms "inward/outward" and "destination/source issue" become very important. The following (as I personally think) describes this pretty well and may help build the correct conditions/branches/actions in the automation rule. If you have your process/how are issues linked/which linktype is chosen and which direction then you should know the inward/outward direction and thus the source/destination issue.

https://community.atlassian.com/t5/Jira-questions/Issue-links-what-is-the-meaning-of-quot-inward-quot-and-quot/qaq-p/839095

Link Types and their directions are defined in your Jira Issue Settings. You can find those by clicking the cog in the upper right corner for settings/menu point "Issues"/then "Issue linking" in the menu on the left of the screen.

Best
Stefan

Bill Sheboy · Answer

Thank you for that information.

Regarding link direction, the rule only triggers one time when two issues are linked, not once for each issue.  If your link could be added from either issue (by choosing the relevant direction), you would need an if / else block to handle both possible cases:

* if / else block* condition: issue type equals Risk
* branch to Destination issue* condition: issue type equals Problem
* action: edit the issue

* else / if* condition: issue type equals Problem
* branch to Destination issue* condition: issue type equals Risk
* action...

Mykola · Answer

Hi @Bill Sheboy ,

I appreciate your help.

Yes, I´m working in the same project. And I would share the Audit logs as well if there would be something relevant, I rather would use them to solve the problem on my own but there is nothing helpful there. E.g. :

Kind regards,

Mykola