How to merge all attachment in one pdf?

Question

Hello,

We have a JSM project where users have to update many attachements to their requests.

We are looking for a way for the agent to download all the attachements into a single one PDF?

Current situation: The agent have to download all attachements and to manually compile them into one pdf for administrative purpose. We would like to automate this. It can be either during the creation of the ticket and only one attachement is finally added to the issue or directly on the view ticket where a button could be added allowing the agent to download all at once into a single one pdf.

Do you have an addon to recommend or something else?

Thank you for your help,

Dorian

Fabian Lim · Answer

Yes, pro-forma is the one.

Dorian Schauwers · Answer

Hi Fabian,

Thank you for you answer.

I do not find the addon "Pro-Form forms". Do you mean "ProForma: Forms & Checklist for Jira" (Link to Atlassian Marketplace)?

Is it possible to display the attachements (the content) in the form?

Thank you,

Fabian Lim · Answer

Hi @Dorian Schauwers

For Data Center, you may want to explore Pro-Form forms.  It won't put all the attachments into one form, but you can create a long form which can be updated at different stages in the workflow and then when it's ready you can export it.  The form can also be populated with custom field values.

I hope this helps.

Fabian