A customer can see Jira if he is an agent in another project

ali.salem

Hello,
we are working on a different project ( different departments), we need some of our users as agents in some project and as costumers in others, we want to give a customer in a project to have only portal view,
the issue we are facing is that if we put one of our users as agent in one project, automatically, he can visit jira even he is a customer in the other project.
is there a way to prevent a customer in project A to see Jira and to use only the portal even he is an agent in another project?

kind regards,  

Florian Bonniec

HI @ali.salem 

 

This user has probably JIRA Service Desk permission in the project. You should review the permission scheme of the project.

 

Regards