Add a new contact to atlassian support

Question

i need to give a user permission to raise Atlassian support tickets. Does anyone know the procedure ? i can't find anything in the community posts. - thanks

Emily _ DevSamurai · Answer

Hi @Wayne Davies and welcome to the community!

Followed by the answer from @Trudy P Claspill , you can find the way to add a user as an admin in this guide: Manage global permissions.

Aaron Pavez _ServiceRocket_ · Answer

Hi @Wayne Davies

Here is all the information you need:

Eligibility for Support Tickets for Atlassian Cloud

Regards

Trudy P Claspill · Answer

Hello @Wayne Davies

Welcome to the Atlassian community.

Users who are Product Admins, Site Admins, or Organization Admins should be able to raise support cases. Users without one of those levels of administrator permissions will not be able to open support cases.