Hi all
Along the Atlassian Jira KB (see below) it is possible to prevent customers from adding comments to closed tickets, while a new ticket would be opened instead.
Unfortunatly the creation of a new ticket is not working.
Any help on this?
How to process email replies to closed requests as new requests | Jira | Atlassian Documentation
Hi @Nicole Baumeler,
Are there any errors in the atlassian-jira-incoming-mail.log file?
Are emails still being added as comments to closed tickets at this time? Or are no new comments or new tickets being created?
Hi @Kseniia Trushnikova
The only information found are like these which is expected by the status permission setting:
SECRES-32297 [c.a.jira.security.WorkflowBasedPermissionManager] ADD_COMMENTS not granted by 'denied' workflow permissionSECRES-32297 [c.a.jira.security.WorkflowBasedPermissionManager] ADD_COMMENTS granted by permission scheme but DENIED by workflow
No, there is no update on the issue.
@Nicole Baumeler, perhaps, something's wrong with the mail handler?..
Do you use the handler Create a new issue or add a comment to an existing issue?
We have Jira Service Managment Serverm (not cloud) and we use
The MH looks as follows
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